Delivery and returns

COST, METHODS AND DATE OF DELIVERY AND RECEIPT OF THE PRODUCT

5.1. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport, delivery and postal services fees) are indicated to the Customer on the pages of the Online Store in the information tab on delivery costs and during the placing of the Order, including when the Customer expresses his willingness to be bound by the Sales Agreement.

5.2. Personal collection of the Product by the Customer is free of charge.

5.3. The Seller shall provide the Customer with the following means of delivery or collection of the Product:

5.3.1. Courier, courier delivery.

5.3.2. Parcel shipment.

5.3.3. Personal collection available at: en. Theatrical 19/9, 43-400 Cieszyn – on Weekdays, from 08:00 to 17:00.

5.4. The delivery date of the Product to the Customer is up to 5 Business Days, unless a shorter period is specified in the description of the Product or during the placing of the Order. In the case of Products with different delivery dates, the delivery date is the longest specified period, which, however, may not exceed 5 Business Days. The beginning of the delivery date of the Product to the Customer is counted as follows:

5.4.1. If the Customer chooses the method of payment by bank transfer, electronic payments or payment card – from the date of crediting the bank account or settlement account of the Seller.

5.4.2. If the Customer chooses how to pay cash on delivery , from the date of conclusion of the Sales Agreement.

5.4.3. If the Customer chooses to pay "Buy with Twisto" – from the date of conclusion of the Sales Agreement.

5.5. Time limit for the customer's readiness to receive the Product – if the Customer chooses to receive the Personal Product, the Product will be ready for collection by the Customer within 2 Working Days, unless a shorter period is specified in the description of the Product or during the order. In the case of Products with different ready-to-receive dates, the date of readiness for collection is the longest specified period, which, however, may not exceed 2 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the product's readiness for collection by the Customer is counted as follows:

5.5.1. If the Customer chooses the method of payment by bank transfer, electronic payments or payment card – from the date of crediting the bank account or settlement account of the Seller.

5.5.2. If the Customer chooses the method of cash on personal collection – from the date of conclusion of the Sales Agreement.

5.5.3. If the Customer chooses to pay "Buy with Twisto" – from the date of conclusion of the Sales Agreement.

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